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Information For Patients

Your Personal Information

How We Look After And Safeguard Information About You

Complaints

We welcome comments, suggestions, and complaints to continually improve our service to you. Please contact the owner, Paul Grugan, in person, by phone, letter, or email if you have a comment, suggestion, or complaint.

We take complaints very seriously and have an effective procedure in place to resolve any issues in the shortest possible time. You can read more about our procedure in our complaints policy (below). Our goal is always to have satisfied patients.

The Grange Dental and Implant Clinic Complaints Policy

Paul Grugan
The Grange Dental and Implant Clinic
2 Crevenagh Road, Omagh, Co. Tyrone BT79 0AL
Phone: 028 8224 4776
Email: info@thegrangedentalcare.co.uk

Practice Owner:
Paul Grugan

Data Protection Officer:
Paul Grugan

The Information Commissioner

The Information Commissioner is an independent public body reporting directly to Parliament. For more information, visit: www.ico.gov.uk.

Responding to Requests

All requests for information will be responded to within 20 working days. A fee may be charged when dealing with a request, calculated in accordance with the Act. If a fee is required for the information requested, the 20-day timescale may be extended to up to three months.

Should the request for information exceed the charges set by the Secretary of State, this practice does not have to fulfill the request.

Legal Basis

The legal basis for processing your personal data is:

  • “9(2)(h) – ..medical diagnosis, the provision of health or social care or treatment..”
  • Consent.

Policies and Procedures

The practice has several important policies that detail how we provide care and service to our patients. Please ask the Practice Manager if you would like to see copies of the following policies or procedures:

  • Confidentiality policy
  • Data protection policy
  • Information governance policy
  • Health and safety policy
  • Complaints policy
  • Privacy notice
  • Privacy impact assessment

You can view our Privacy Notice on our website, or you may telephone or visit our practice to request a paper copy.

Protecting Your Information

The data controller is the practice owner. We aim to provide you with the highest quality of dental care, which requires us to keep records about you, your health, and the care we have provided or plan to provide to you. We understand the importance of maintaining your privacy and the security of the personal information we hold about you.

Information Recorded

Information recorded about you may include:

  • Basic details, such as address, date of birth, and next of kin.
  • Details and clinical records about your treatment, medical and social health.
  • Records of medicines you have been prescribed.
  • Information relevant to your continued care from other people who care for you and know you well, such as other health professionals and relatives.

Sharing Information

The information held about you will not be shared unless:

  • You ask us to do so.
  • We ask and you give us specific permission.
  • We are required by law, for example, prescribers must be notified where a patient presents a repeat prescription, and the pharmacist becomes aware of clinically significant issues arising in connection with that prescription.
  • We are permitted by law, for example, where public interest overrides the need to keep the information confidential.

Anyone who receives information from us is also legally obligated to keep it confidential, subject to recognized exceptions like those listed above.

Your Right to View Your Clinical Records

You have the right to view your original clinical records free of charge. If you request a copy, a charge will apply in accordance with our Data Protection Policy. Your request must be made in writing to the Practice Manager, and payment should be enclosed. A copy will be provided within 40 working days.

Confidentiality

You have the right to confidentiality. We comply with the NHS Code of Practice on Confidentiality, and all healthcare personnel have a professional obligation to keep records about you confidential, secure, and accurate.

All of our staff contracts include a requirement to keep patient information confidential.

Freedom of Information (FOI) Act 2000

The Freedom of Information Act gives the general right of access to all types of recorded information held by the practice. The Act is intended to promote openness and transparency in the NHS and the broader public sector. Our organization fully supports this aim.

Anyone, whether an individual or an organization, can make a request for information. The applicant does not need to explain why the information is being requested.

Our Publication Scheme

This practice has developed a publication scheme, which is a guide to information routinely published and an indication of the information we intend to publish. The publication scheme describes the form in which the information is published and any fees that may be charged. You can request information listed in this publication scheme.

If you would like a copy of our publication scheme, please contact the Data Controller.

This updated copy reflects the focus on The Grange Dental and Implant Clinic while retaining all necessary information and procedures.