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Complaints Procedure

The Grange Dental Care take complaints very seriously indeed and try to ensure that all patients are pleased with their experience of our service. When patients complain they are dealt with courteously and promptly so that the matter is resolved as quickly as possible. We aim to respond to patients concerns in a caring and sensitive way.

The person responsible for dealing with any complaint about the service that we provide is Paul Grugan. The patient may complain in person or in writing and will be referred immediately to Eimear.

If a complaint is about any aspect of clinical care or associated charges, it will normally be referred to the dentist, unless the patient does not want this to happen.

We will acknowledge the patients written complaint within 2 working days. The complaint letter will be copied and sent with a complaint report to the HSC and the RQIA as they may mediate if required. The dentist may also need to contact the GDC, General Dental Council.

We will seek to investigate the complaint within 10 working days. If we are unable to investigate the complaint within this timeframe then we will notify the patient giving reasons for the delay and the likely period within which the investigation will be completed.

If the patient is not satisfied with the result of our complaint procedure then a complaint may be made to;

The N.I Commissioner for complaints
Progressive House
Freepost BEL 1487
33 Wellington Place
Tel: 0800 343424

The Complaints Manager
The Regulation and Quality Improvement Authority
9th Floor
Riverside Tower
5 Lanyon Place
Belfast BT1 3BT
Tel: 028 9051 7500
Fax: 028 9051 7501
Email: info@rqia.org.uk
Web: www.rqia.org.uk


General Dental Council
37 Wimpole Street
London W1G 8DQ
+44 (0) 845 222 4141 (UK local rate)
or +44 (0) 20 7887 3800