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Practice Commitments

Our Commitments To You


To be polite and courteous at all times

To always remember you are a person, not just a set of teeth

To endeavour to run on time, if we do run late it will be due to an emergency and we ask you to bear with us

To explain your treatment and give you alternatives

To provide you with a written estimate of the costs involved in your treatment

To always try to do our best for you


Your Commitments To Us


To arrive on time for your appointments

If you cannot attend, please cancel with at least 24 hours notice, otherwise we may need to charge a fee for our lost time

To pay your fees when requested

To be polite and courteous

To inform us if you are unhappy with any aspect of our practice. We welcome feedback from our patients as an opportunity to improve our service

We would ask you to recommend us to your friends and family



If you are unhappy with any aspect of the care provided in our practice we ask you please to tell us. We endeavour always to take care of our patients in a friendly and sympathetic manner and to the highest possible standards. However, we are only human and inevitably problems can arise.

Where problems do arise we encourage our patients to tell us so that we may correct the problem and improve our service. We have a complaints procedure, copies of which are available to all of our patients on request.