Our Commitments To You
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To be polite and courteous at all times
To always remember you are a person, not just a set of teeth
To endeavour to run on time, if we do run late it will be due to an emergency and we ask you to bear with us
To explain your treatment and give you alternatives
To provide you with a written estimate of the costs involved in your treatment
To always try to do our best for you
Your Commitments To Us
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If you cannot attend, please cancel with at least 24 hours notice, otherwise we may need to charge a fee for our lost time
To pay your fees when requested
To be polite and courteous
To inform us if you are unhappy with any aspect of our practice. We welcome feedback from our patients as an opportunity to improve our service
We would ask you to recommend us to your friends and family
Complaints
If you are unhappy with any aspect of the care provided in our practice we ask you please to tell us. We endeavour always to take care of our patients in a friendly and sympathetic manner and to the highest possible standards. However, we are only human and inevitably problems can arise.
Where problems do arise we encourage our patients to tell us so that we may correct the problem and improve our service. We have a complaints procedure, copies of which are available to all of our patients on request.